Privacy Policy | Boutique Bijou

Bijou Jewellers Ltd (“Bijou Jewellers”, “Boutique Bijou”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our boutique in Cirencester or our website, boutiquebijou.co.uk.
By using our services, you consent to the practices outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide

When making a purchase: Name, address, email address, phone number, and payment details.
When filling out forms: Information provided via our contact form, including name, email address, phone number (optional), and message content.
When opting into marketing: Your email address or preferences.

1.2 Automatically Collected Information
When you visit our website, we may collect certain information automatically, such as:

IP address.
Browser type and version.
Operating system.
Details of your visit, including pages viewed and links clicked.

1.3 Third-Party Sources
We may receive personal data from third parties, such as:

Payment processors (e.g., Takepayments.com).
Delivery providers (e.g., Royal Mail).

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 To Fulfil Orders

Process and deliver your orders, including payment verification.
Communicate with you about your order status.

2.2 Customer Support

Respond to your queries or concerns.

2.3 Marketing and Communication

Send you updates about our products and services if you have opted in to receive such communications.
You may opt out of marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

2.4 Website Improvement

Analyse user behaviour to improve our website and services.

3. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

Service Providers: To fulfil orders, process payments, or deliver items.
Legal Requirements: If required by law or to protect our legal rights.
Business Transfers: In the event of a merger or sale, your data may be transferred to the new owner.

4. How We Protect Your Data

We implement appropriate technical and organisational measures to secure your personal data, including:

Encrypted payment processing via secure platforms (e.g., Wix and Takepayments.com).
Restricted access to personal data.
Regular monitoring of our website for vulnerabilities and breaches.
However, no data transmission over the internet can be guaranteed as completely secure. While we take every precaution, you provide your information at your own risk.

5. Retention of Personal Data

We retain your personal data for as long as necessary to provide our services, resolve any customer care issues, fulfil guarantees, and comply with financial reporting obligations. Specifically, we retain customer data for record-keeping after an order is completed, unless you specifically opt out. If you are subscribed to our marketing communications, your data will be retained for as long as you continue to receive those communications, or until you opt out.

6. Your Rights

You have the right to:

Access, update, or delete your data.
Opt out of marketing communications.
Lodge a complaint with the ICO if you believe your data is being misused.

If you have questions about this policy or wish to exercise your rights, please contact us:
Email: maryam@boutiquebijou.co.uk
Phone: 01285 641405

By using our services, you agree to this Privacy Policy. We may update this policy from time to time, so please review it regularly.